Shipping & Returns

Thanks for shopping with us.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 28 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that your received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please note that personalised items are not eligible for a return.

Refunds

Once we receive our item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

If you have any queries on how to return your item to us. Contact us at kwcandles@outlook.com

Phone: 07850 398972